Quality with Firestone and Driverite

Customer expectations

Our customer expectations are very simple: they want quality, price and service. All of our Air Springs are designed and built to take the toughest punishment imaginable, and each one is subjected to the industry's most stringent quality control processes before it ever leaves our Factory. Total Quality Control is the central theme in all of our activities at Firestone Industrial Products Company, from vendor quality assurance through customer service. At all levels, from maintenance to management, we are committed to meeting or exceeding our customer's requirements.

Highest Quality and Best Value

Throughout our history, we have worked hard to give our customers the highest quality and best value that can possibly be designed and manufactured into a product. This is the commitment that drives our business. That's why Firestone were the first Air Spring manufacturer to offer the trucking industry a published warranty. Firestone's Airide springs are warranted against defects in materials in workmanship for a period of 2 years or 200,000 miles, whichever comes first.

Worldwide Reputation

Firestone's commitment to quality forms the basis of it's worldwide reputation, and has earned the company one of the most prestigious and coveted awards in the automotive industry...the Ford Motor Company's Q1 Preferred Quality Award. As a company Firestone subscribe both in practice and in spirit to the concept of Total Quality Control. This is why Firestone Industrial Products Company has become the world's number one Manufacturer of Air Springs.

Driverite - Firestone Certifications

Firestone's committment to quality continues to be the driving force behind all of our business practices. We have reached the following certifications through constant evaluation of quality management systems.

Location		Certification	Description
Indianapolis, USA		HeadQuarters	From this location we service our world-wide business through four regional sales offices located in Carmel, Indiana / Detroit, Michigan / London, England / and Sao Paulo, Brazil. We also maintain a major warehousing operation in Rotterdam to fulfill the requirements of our customers in Europe.
Williamburg, Kentucky, USA		ISO 9001, ANSI/ASQC Q9001, QS-9000	The design and manufacture of automotive and truck air springs.
Noblesville, Indiana, USA		ISO 9001, ANSI/ASQC Q9001	The design and manufacture of Automotive, truck and Industrial solid rubber and air springs; and bladders and sleeves for tire assembly machines.
Poland, Europe		ISO 9000, ISO/TS 16949 (IN 2006)	The design and manufacture of Automotive, truck and Industrial solid rubber and air springs.
Brazil, South America		ISO9000 14001	The design and manufacture of Automotive, truck and Industrial solid rubber and air springs.
Tennessee, USA		ISO9000 14001	The design and manufacture of Automotive, truck and Industrial solid rubber and air springs.

Driverite Awards

Driverite has received Approvals from Renault, Opel, Fiat, Peugeot and Nissan to name but a few. Indeed Driverite holds three Renault Accord Techniques for the Master and Trafic vehicle models.

Driverite also has achieved European Approval on their popular Suspension kits to ensure acceptability by both the OEM and the Vehicle Convertors. This ensures free movement of the Vehicles throughout the European Community. TUV and UTAC Approvals are also held on the Suspension systems, to ensure compatibility with all EEC Braking Regulations.

Firestone Awards

Firestone has also received the following Customer Quality Awards for exemplary customer service and manufacturing capabilities.

Company	Award	Award Date	Market
Ford Motor Company	Q1	1992	Automotive
Monroe Auto Equipment	Fully Qualified Supplier	1994	Automotive
PACCAR	Quality Excellence Award	1991-1999	Heavy Truck
PACCAR	Preferred Supplier	1996	Heavy Truck
Freightliner	Certified Supplier	1995	Heavy Truck
Freightliner	Masters of Quality	1997	Heavy Truck
Sears Manufacturing	5 Star Award as a Strategic Alliance Partner	1998	Heavy Truck
Power Packer	Quality Excellence Award	1991	Heavy Truck
Hendrickson Int.	Quality Award	1989	Heavy Truck
Three T's	Quality Award	1990	Heavy Truck

                                                                 Phone + 353 1 8612 632 ; Fax + 353 1 8612 647